Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review
Authors' conclusion
JM/SBs are emerging as versatile tools to help digital health innovations to conduct user research, engage diverse partners, identify complex problems, and ideate creative solutions. However, limited integration of behavioral science theory indicates an area for future exploration.
Study context
- Population
- Studies describing how journey mapping (JM)/service blueprinting (SB) informed design of digitally enabled innovations targeting health or health care-related behaviours of patients or the public; Embase, Psych Info, PubMed, Medline, Web of Science, Scopus
- Participants
- 28 studies
- Outcome
- Application of JM/SB in digital health behaviour change innovation design
Methodological detailsJBI reviewer manual, two-level screening, iterative data extraction
- JBI reviewer manual
- Two-level screening
- Iterative data extraction
Main finding
As reported in the abstract
- Majority of included studies published 2019–2024
- JM/SBs rarely used behavioural science theory; structured, organized and presented in diverse ways
- Most studies used JM/SB to identify relevant innovation touchpoints across the patient journey
- Patients frequently participated in design; JM/SBs often served as sensemaking tools
- Innovations tended to address multifaceted health service problems through multimodal, digitally enabled solutions
Original publication
Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review. J Diabetes Sci Technol. Published 8 May 2025. doi:10.
Composed by AI from the published abstract and checked against it. How Briefs are made →