Leveraging Co-Design, Design Thinking, and Service Blueprinting to Create Digital Health Behavior Change Innovations: Insights From a Co-Design Workshop With Type 2 Diabetes Remission Health Coaches
Authors' conclusion
This study demonstrates the transformative potential of using co-design, design thinking, and service blueprinting to create more meaningful digital health self-management interventions. Future research should validate the developed service blueprint in real-world settings and explore the impact of digitally enabled health coaching on long-term T2D remission outcomes.
Study context
- Population
- Health coaches from pan-Canadian T2D remission research sites; workshop in Toronto, Canada
- Outcome
- Health coaches' needs and digital innovation opportunities for T2D remission coaching
Methodological detailsco-design workshop, one-day collaborative design thinking workshop, qualitative content analysis, service blueprinting, Data collected through audio recordings, field notes and activity outputs
- Co-design workshop
- One-day collaborative design thinking workshop
- Qualitative content analysis
- Service blueprinting
- Data collected through audio recordings, field notes and activity outputs
Main finding
As reported in the abstract
- Coaches emphasized personalized goal setting, deep relationship building and responsive behavioral recommendations in effective T2D remission coaching
- Coaches envisioned digital tools as fundamental for improving information accessibility, streamlining workflows and delivering tailored support throughout the T2D remission journey
- Service blueprint pinpointed key opportunities where digital technology could enhance coaching over time, addressing patient, coach, provider and system needs
Original publication
Leveraging Co-Design, Design Thinking, and Service Blueprinting to Create Digital Health Behavior Change Innovations: Insights From a Co-Design Workshop With Type 2 Diabetes Remission Health Coaches. J Diabetes Sci Technol. Published 29 April 2025. doi:10.
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