Pediatric endocrinology

Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice

Pediatr DiabetesPublished Quality improvement implementation study

Authors' conclusion

The after-hours service accurately triaged calls and reduced physician burden. Patients of all races and insurance statuses utilized the after-hours service equally well. Language was a barrier in the utilization.

Study context

Population
Pediatric diabetes patients calling an after-hours nurse line at a large urban pediatric teaching hospital (service established September 2019)
Outcome
After-hours nurse triage performance
Methodological detailssingle-centre, Barton Schmitt telephone triage guidelines modified to include institution-specific diabetes management protocols
  • Single-centre
  • Barton Schmitt telephone triage guidelines modified to include institution-specific diabetes management protocols

Main finding

As reported in the abstract

Calls handled without physician involvement

70%

Patients triaged to home care who subsequently required an ED visit or hospitalization

0

Original publication

Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice. Pediatr Diabetes. Published 11 September 2023. doi:10.1155/2023/2550101

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