Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice
Authors' conclusion
The after-hours service accurately triaged calls and reduced physician burden. Patients of all races and insurance statuses utilized the after-hours service equally well. Language was a barrier in the utilization.
Study context
- Population
- Pediatric diabetes patients calling an after-hours nurse line at a large urban pediatric teaching hospital (service established September 2019)
- Outcome
- After-hours nurse triage performance
Methodological detailssingle-centre, Barton Schmitt telephone triage guidelines modified to include institution-specific diabetes management protocols
- Single-centre
- Barton Schmitt telephone triage guidelines modified to include institution-specific diabetes management protocols
Main finding
As reported in the abstract
Calls handled without physician involvement
70%
Patients triaged to home care who subsequently required an ED visit or hospitalization
0
Original publication
Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice. Pediatr Diabetes. Published 11 September 2023. doi:10. 1155/ 2023/ 2550101
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